Return Policy

Multi Care Return Policy

At Multi Care, we are committed to ensuring your satisfaction with every cosmetic product you purchase from us. We understand that sometimes a return may be necessary. Our Return Policy outlines the terms and conditions for returns and exchanges. Please take a moment to review the following information:

1. Eligible Items for Return

- Defective or Damaged Products: If you receive a cosmetic product that is defective, damaged, or incorrect, please contact our Customer Support Team within [3 days] of receiving the order to initiate the return process.

- Unopened and Unused Products: We accept returns of unopened and unused cosmetic products in their original condition and packaging. Please initiate the return within [5 days] of receiving the order.

2. Return Procedure

To initiate a return, please follow these steps:

- Contact our Customer Support Team at multicarepk@gmail.com or +92 322 9999268 / +92 323 4103600 to inform us of your intent to return a product. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

- Our Customer Support Team will guide you through the return process.

- Carefully package the item(s) to be returned in their original packaging, along with a copy of the invoice or order confirmation.

- Ship the return package to the address provided by our Customer Support Team.

3. Return Shipping

- For returns due to defective, damaged, or incorrect products, Multi Care will cover the return shipping costs.

- For returns of unopened and unused products, the customer is responsible for return shipping costs. We recommend using a traceable and insured shipping method to ensure the safe return of the product.

4. Refund and Processing

- Once we receive the returned product(s) and verify their condition, we will process your refund or replacement as follows:
  - Refund: If eligible, we will issue a refund to the original payment method used for the purchase. Please allow [7 days] for the refund to reflect in your account.

  - Replacement: If you opt for a replacement, we will promptly ship the replacement product to the address provided.

5. Non-Returnable Items

- For hygiene and safety reasons, certain cosmetic products, such as opened and used items, cannot be returned unless they are defective or damaged upon arrival.

6. Contact Us

If you have any questions or require further assistance regarding our Return Policy, please feel free to contact our Customer Support Team. We are here to ensure that your Multi Care shopping experience is as satisfying as possible.

Thank you for choosing Multi Care for your cosmetic needs. Your trust in our products and services is greatly appreciated.
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